For ages it seems, those adds have been on the telly. The ones that smugly yet somehow re-assuringly (if you were a customer) tell you that the Natwest is different. Its a people focussed bank, where standards are high and customer service comes first. I’ve watched them and thought, I know, it’s true and I’m on the ball because I use that bank. No silly Barclays blue uniforms to ruin my day or Lloyds queues that seem to be half a mile longer than everyone else’s for me. Nope I’m with the Natwest, they’re the ones!!
So re-assuring was all the marketing, and I have to be honest here, over the last 25 years or so they have done me no wrong; that I use them for just about all things financial, including pension, insurance, investments (I know I know, I should have a name starting with W and ending with R and it’s not ‘worker’) and of course, banking.
So this morning’s visit to my branch locale to collect a wedge of Ozzy dollars that I’d ordered last wednesday and had been assured would be available from yesterday, was a bit of a disappointment.
‘No they’ve not been delivered yet because of the postal strike’ said lady behind counter. Surely she jests thought I.
Out from back office comes serious looking young man with duty manager worries all over his cherubic face. ‘They’ve not been delivered’ he squeaks ‘ it’s because of the postal strike.’ Is it not imprudent to use the post when they’re on strike I say. And he get’s all defensive and spurts ‘It’s not cost effective to use a courier you know’. To which I reply, once the incredulity has worn off a bit, ‘goodbye’.
Blimey, there’s customer service for you. Do you reckon it’s because they’ve been taken over by the Scots? I wouldn’t have thought so but it may be some cunning plan from Edinburgh. Then again, it was a pee poor exchange rate anyway so I’ll probably get a better deal elsewhere. Or should that be anywhere?
I can almost taste that Victoria Bitter now, I hope they take cards.